Returns and refunds

Last changed September 2026.

Short version: if it arrives broken or it is not what we described, tell us within seven days and we sort it out at our cost. If you simply changed your mind, we will still take it back, but the postage is yours.

Damaged, faulty or not what was described

Tell us within 7 days of it arriving. Send a photograph if you can, since it usually saves a conversation. We will repair it, replace it or refund it, and we pay the postage both ways.

Everything is opened and checked here before it is sent, so this should be rare. When it is not rare for a particular product we stop selling it.

Changed your mind

Send it back within 7 days of it arriving, unused and in the packaging it came in, and we refund what you paid for the goods. Return postage is yours, and the original delivery charge is not refunded.

What we cannot take back

• Anything used, installed or fitted, unless it is faulty.
• Anything made or configured to your order.
• Printed and branded goods, unless they are faulty or wrong.
• Consumables that have been opened.

Cancelling before it ships

If we have not yet placed the order with our supplier, we cancel it and refund you in full, no questions. Once it is on the water it becomes a return rather than a cancellation. Your order page says which of those two you are in.

How to start one

Email store@cim-edge.com with your order reference, which is the CE- code on your confirmation. Refunds go back the way you paid, usually within five working days of the goods reaching us.